Refund policy

At Joy in the Seam, we take great care in selecting and packaging our products. Because many of our items are cut to order, we have specific policies in place regarding returns and refunds.

All cut fabric is final sale and not eligible for return or refund.

This includes:

• Fabric sold by the yard
• Fat quarters, half yards, and custom cuts
• Any fabric that has been cut from the bolt

Due to the nature of cut fabric, we cannot restock or resell these items once cut.

We accept returns on notions (such as tools, accessories, or packaged supplies) only if they are unopened, unused, and in their original packaging.

• Returns must be requested within 14 days of delivery
• Items must be returned in original condition
• Opened, used, or damaged notions are not eligible for return

• The following items are not eligible for return or refund:
• Cut fabric (all cuts)
• Digital downloads or patterns
• Gift cards
• Clearance or sale items (unless otherwise stated)

At this time, we do not offer exchanges. If your return is approved, a refund will be issued and you may place a new order.

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Shipping costs are non-refundable
• Please allow 5–7 business days for the refund to process

Customers are responsible for return shipping costs

We recommend using a trackable shipping method, as Joy in the Seam is not responsible for lost return packages

We strive to pack orders ASAP and cannot promise that we will combine multiple orders for shipping. If you have multiple orders you'd like to combine please reach out directly ASAP so we can try to meet your request. When combining for shipping, if you have paid multiple flat rate shipping fees - we will refund the difference of the actual cost of shipping up to $7. 

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos so we can make it right.

Shipping Liability & Carrier Disclaimers

Transfer of Responsibility
Joy in the Seam is not responsible for lost, stolen, delayed, or damaged packages once they are accepted into carrier possession (USPS, UPS, or FedEx). Upon carrier acceptance and generation of an initial scan, ownership, transit risk, and responsibility for the shipment transfer directly to the recipient.

Packages Marked "Delivered"
Joy in the Seam does not issue refunds, store credits, or free replacements for packages with tracking marked as "Delivered" by the carrier. 

• If tracking shows your order was delivered but you cannot locate it, please check all potential delivery locations, confirm the address entered on your order receipt, and check with household members or neighbors.
• If the package remains missing, you must report the theft or misdelivery to your local carrier office or local law enforcement.

Stalled, Missing, or Delayed Shipments
If your tracking status stops updating or exceeds estimated carrier transit windows, the customer must file a claim or service inquiry directly with the carrier:

USPS: File a Missing Mail Search or domestic claim via the [USPS Claims Portal].

UPS: Submit a lost package claim via the [UPS Claim Center].

Joy in the Seam cannot open, manage, or expedite claims on behalf of recipients, nor do we absorb carrier-caused delivery failures.

Incorrect Shipping Addresses
Orders are shipped strictly to the shipping address provided at checkout. Joy in the Seam is not liable for orders delivered to outdated, incorrect, or incomplete addresses entered by the customer. Any packages returned to sender due to insufficient addresses will require the customer to cover all reshipment costs before the order is dispatched again. Original shipping charges are non-refundable.

Contact: joyintheseam@gmail.com